Bay Haul of Fame

FAQ's

FREQUENTLY ASKED QUESTIONS

General Questions

Simply visit the signup flow to book a service and as you provide info about your schedule, your quote will dynamically adjust.

 
 

Yes, unless otherwise stated. If you choose the hourly rate for the service then you will only be charged for how many hours you used our service. Other service that we offer are straight forward. Most of our service are quoted flat rate service

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Yes. It’s a flat rate service. All  are inclusive.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the info in your customer dashboard

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed this only applies to power washing, disinfecting service and moving service. Junk hauling is excluded.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Please refer to the service descriptions. 

Yes. All supplies will be provided by our company.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews. We also require significant experience in residential and commercial house experience to work with us.